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Dell Technical Support Intern - English Speaker 
Morocco, Casablanca 
246691987

12.09.2024


You will:

  • Provides first Level Technical Support on Dell supplied products and/or peripherals

  • Identifies and resolves issues affecting customer client systems

  • Monitors and tracks issues to ensure accurate resolution

  • Uses troubleshooting techniques and tools to identify technical defects/issues

  • Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions



Essential Requirements

  • Bachelor's degree or equivalent in IT, hardware or software obtained in the last 12 months

  • Fluency in French and English

  • Excellent telephone and customer handling skills

  • Ability to deal professionally with demanding customers

  • Ability to learn new products and technologies

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.