Dell Technical Support Intern - English Speaker 

Morocco, Casablanca 

246691987

You will:

• Provides first Level Technical Support on Dell supplied products and/or peripherals

• Identifies and resolves issues affecting customer client systems

• Monitors and tracks issues to ensure accurate resolution

• Uses troubleshooting techniques and tools to identify technical defects/issues

• Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions

Essential Requirements

• Bachelor's degree or equivalent in IT, hardware or software obtained in the last 12 months

• Fluency in French and English

• Excellent telephone and customer handling skills

• Ability to deal professionally with demanding customers

• Ability to learn new products and technologies