Capital One Sr Associate Communications - US Card Internal Campaigns Hybrid 

United States, Virginia, Arlington 

246055511

Center 1 (19052), United States of America, McLean, Virginia Sr. Associate, Communications - U.S. Card Internal Campaigns (Hybrid)

About the Role

We’re seeking a natural storyteller and connector to join the U.S. Card Communications team who will be responsible for delivering engaging and inclusive communications in support of our US Card business strategy. Through a multi-channel approach, you’ll inform and engage associates across the organization, helping them stay connected to our business priorities and feel engaged as part of our inclusive culture. You’ll partner closely with key stakeholders to uncover compelling story ideas, deeply understand our associates’ and leaders’ needs by being insights driven, produce engaging collateral for our internal communication channels, and more.

To deliver these campaigns, you will partner closely with:

• Our Creative & Design team to help elevate our stories and campaigns through digital and multimedia platforms, including a robust video program

• Our Executive Communicators to uncover and build out business segment stories that can be elevated into U.S. Card-wide news channels

• Numerous U.S. Card stakeholder teams including Chiefs of Staff, HR and others to better understand the communication needs of our associates so that you can curate the most appropriate content and stories for them

You will have the opportunity to frequently see your work showcased to an internal audience of more than 20,000 associates while working side-by-side with smart, talented people who will challenge you to grow and excel.

This role ismeaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting.are enterprise- wide

are in-person days for associates to spend time together working in our beautifully-designed team areas.

RESPONSIBILITIES

• Develop and execute strategic storytelling efforts that help deeply connect our associates to the US Card business strategy

• Conceive, generate and develop stories aligned with our U.S. Card business strategy to populate our team’s editorial calendar

• Plan and prepare effective and engaging internal communications that educate, inform, connect with and inspire leaders and associates

• Contribute to and organize the editorial calendar for U.S. Card-wide communications, strategically allocating and spacing out stories based on theme alignment

• Partner closely with all teammates to determine the most appropriate storytelling medium for stories and then supporting their creation through to publishing

• Evaluate performance of communications based on metrics and other leading key performance indicators; recommend refinements to communications strategies, messaging and feedback mechanisms, as needed

REQUIREMENTS

• Outstanding communication and presentation skills, both written and verbal

• Experience with project and/or process management

• Strong writing and story-telling skills with sound editorial judgment

• The ability to distill complex content into clear, concise and engaging communications

• Proficient at creating communication cascades within matrixed organizations

• Excellent influencing and negotiation skills

• Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget

• A track record of consistently acting with urgency as needed

• Strong customer-orientation and proven track record of collaborative work relationships

BASIC QUALIFICATIONS

• High School Diploma, GED, or equivalent certification

• At least 2 years of experience as a communications specialist or journalist

PREFERRED QUALIFICATIONS

• BA in communications, marketing, English or journalism

• At least 3 years of experience as a communications specialist

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

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