EY L & VTH Assurance CPA Learning Coordinator_Senior Associate 

Philippines, Taguig 

246023067

Assurance Learning Coordinator (LC) (50% Role)
The Assurance Learning team is seeking a Learning Coordinator (LC) to manage the coordination and logistics of service line learning initiatives. In this role, you will collaborate with the Assurance Learning Services Specialist (LSS) and the Assurance Learning Leader (LL) to provide essential support for all classes. Your primary responsibilities will include submitting courses, scheduling offerings, managing participant rosters, communications and compliance and course deployment, including production and pre and post course activities.
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CPA Student Program Coordinator (50% Role)
The National CPA team is seeking a CPA Student Program Coordinator to assist CPA students in completing their practical experience and educational requirements. In this position, you will engage with students, support transaction processing, manage data entry and records, and facilitate various practical experience and educational processes. This role is essential in helping students navigate their path to CPA membership.

• Identifying target learners and forecasting the number of classes, participants, deployment modality (e.g., Virtual Instructor-led Training, classroom, eLearning, webcast), timing and session counts and general course planning.
• Support the LSS with data required to finalize learning calendar, schedule participants
• Ensure sessions are scheduled with producers and production technologies (i.e.: Zoom link for sessions) as necessary.
• Work across teams to update and manage rosters to ensure schedules are kept current of any changes
• Support the LSS in the curation of level-based eLearning programs, including opening programs in SuccessFactors and scheduling of webcasts as required.
• Prepare size and set-up of classrooms needed to support classes (participant materials, polling questions, breakout rooms)
• Ensure award of CE credits
• Track and follow up with classroom training no-shows and missed time attestations
• Create and manage learning compliance tracking
• Address ad-hoc learner inquiries, liaising with LSSs & LL when necessary
• Participate in weekly status update meetings with LSSs & LL.
• Assist with TD&L working groups, projects and deployment as needed
• Produce VILT sessions and Teams Live Webcasts

• Responsible for working with CPA students to complete the CPA Student Designation Process, and ensure all necessary forms and documents are completed.
• Answer routine practical experience and education questions from CPA students and assist with problem solving (chat, email and phone), escalating issues as necessary
• Create and maintain all necessary CPA student practical experience personal files
• Support the CPA team in reviewing the student registration, module registration, and tuition documentations (including invoices) against student rosters
• Helps with special projects as necessary
• Assist with updates of internal invoice tracker with module examination invoices.

• Set up courses and classes within the LMS, including attendance tracking
• Support and onboard other team members as required
• Monitor continuing Education (CE) compliance
• Update and manage rosters, manage waitlists, cancellations, etc.
• Pull consumption and learning history reports

• Experience with virtual platforms such as Zoom, Teams, etc. required
• Admit participants, track and monitor attendance and note absences/no-shows
• Draft producer guides for new learning sessions
• Create and manage Polls, Breakout Rooms and Whiteboard
• Monitor Chat

• Assist the LSS with the administration of the facilitator management tool, including recognition
• Available and accessible to facilitator for troubleshooting and support prior to, during and after class
• Distribute evaluation summary reports to facilitators post session
• Create evaluation summary reports and distribute to LL for program debrief

• Gather / compile preliminary information for budgets and review with LSS & Learning Leader
• Review invoices and ensure accuracy before sending for approvals and payment
• Support LSS in compiling monthly learning accruals for areas of responsibility. and advise Learning Leader if any accruals are needed

• Experience in managing conference logistics, program deployment or project management
• Proficient in Outlook
• Proficient in Excel (filters, vlookups, pivot tables or Power Query).
• Proficient in Zoom, MS Teams, SharePoint and Office 360
• Experience with Learning Management Systems (LMS), particularly SuccessFactors, is an asset
• Strong attention to detail and impeccable communication skills
• Strong analytical, organizational and project management skills
• Great interpersonal skills and ability to build and maintain trusted relationships
• Willingness to work in a team environment
• Ability to manage multiple priorities independently during peak times
• Ability to take initiative and think through next steps / prioritize items to complete
• Bilingual candidate appreciated

This position may require overtime during peak times.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Make your mark. Apply today.

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