Citi Group Governance Manager SVP 

United States, Florida, Jacksonville 

245572945

The Global Operational Governance Officer relies on developed skill sets and training; however, must utilize inherent decision-making abilities to address issues, control gap identification and remediation plans, performing control assessment rating and trending.

The Global Operational Governance Officer reports to the Global Production Management Governance Manager.

The functions of this role include, but are not limited to:

• Engagement with Global management, SMTs at the VP, SVP, Director and Managing Director Officer levels in discussions regarding compliance and control as subject matter experts in critical compliance areas affecting the organization.
• Utilizing and navigating systems and tools supporting the Operational Governance function such as CitiRisk, Tableau, Archer, CASP, and Service Now.
• Gathering, compiling, and analyzing data to extract information pertaining to critical control analysis at the country, regional, global or risk level as needed.
• Development, implementation & management of reporting structures and metrics used for exception tracking, management oversight, process effectiveness & performance
• Enforcing the current key processes with intra/inter organizations and performing oversight of management and critical controls within the organization.
• Establishing key performance indicator levels and Key Risk Indicators through active engagement and monitoring of critical processes and functions
• Point of contact for all internal and external audits affecting the Production Management
• Perform Audit analysis, deliverable management, Opportunity for improvement identification and gap analysis for all impacting audits
• Facilitate, coordinate, and arbitrate cross-functional macro level topics with key stakeholders
• Communicating regularly with other departments and key participants to resolve intra-departmental process gaps or breaks, fostering the building of strong, trusting relationships.
• Maintaining, creating/updating process documentation
• Maintaining entitlement review processes and execution, systems oversight, documentation management and reporting.
• Identifying opportunities for improvement in key processes, driving strategic initiatives and implementing enhancements, managing technical projects including analysis and project tracking.
• Identifying operational issues, investigating for root cause, identifying, and developing improvements, driving implementation and or remediation.
• Partnering with teams to ensure seamless implementation of enhancements, or remediation efforts or handover of new functions within the Production Management organization
• Setting personal and project goals which add value to the Global Governance function; taking accountability for assigned projects.
• Training team members, provision of internal mentoring/coaching, perform advisory role as SME in particular compliance matters
• Conducting and facilitating initiatives to develop and implement proactive solutions to future operational challenges.
• Mapping key risks and critical controls to Citi policies such as CISS, CTMP etc., to ensure alignment and compliance while addressing gaps as identified through these reviews
• Acting as an interdepartmental resource to explain or teach governance and risk management concepts, as needed, to facilitate better oversight practices and control

• Must have demonstrable knowledge of current COBIT standards pertaining to IT Governance
• Must be able to example and apply active governance and compliance related methodologies to roles and functions being supported.
• Strong applied knowledge of Citi Policies and key compliance related processes
• Must have intermediate level experience supporting or knowledge of Networking, Unix/Wintel/Distributed systems, Voice, Mainframe/Midrange, Cloud, Communication infrastructure technologies
• Expert proficiency with Microsoft Office Products, IE- Excel, Word, etc.
• Intermediate/Expert level ability to perform database queries and extract necessary data.
• Working knowledge of Archer, ServiceNow and other Citi proprietary tools.
• Ability to productively work with minimal or no direct supervision
• Working ability to communicate with all management levels within an organization, credibility and ability to influence leaders
• Analytical and critical thought required to resolve issues in a variety of complex situations, without supervision
• Excellent oral and written communication skills and ability to provide high level updates to senior management, and work with the regional support teams to get results
• Customer Service skills required
• Knowledge of ITIL best practices.
• Knowledge of project management methodologies (PMI, Agile, etc.) desired
• Demonstrable ability to identify, implement and maintain “value-add” improvement and efficiency ideas.

• 10+ years working within a technology environment
• ISACA CGEIT or CRISC Certified is preferred and/ or with commensurate demonstrable experience
• Proven experience in directly managing projects and initiatives to closure successfully.
• Proven experience in providing high level reporting to senior management
• Proven ability to develop efficient and effective processes
• Proven experience partnering with global and regional support teams
• Bilingual skills preferred
• Expert experience performing analytics and reporting
• Excellent problem solving and analytical skills, ability to think strategically and logically
• Experience providing detailed analysis
• Detail oriented with the ability to prioritize and perform multiple tasks simultaneously while adhering to deadlines
• Ability to establish and maintain strong relationships with multiple audiences (staff, business partners, management) to ensure the highest level of customer service