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BMC Assoc Network Ops Control Specialist India, Maharashtra 24479649
13.05.2025
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Description and Requirements
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Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Helix Cloud Service Monitoring using BMC Software Tooling via Alerting systems
- Primary point of contact for impact situations and escalation for wider team engagement.
- Ensure communications are taking place on regular intervals to customer/internal/external stakeholders.
- Provide Tier 1 level troubleshooting and isolation of application events.
- Ability to quickly assess the business and technical situation and enabled to make decisions
- Adept at both English verbal and written communication
- Ensure accuracy for all scheduled reports within Operations and proactively.
- Initiate corrective actions by opening tickets in the queue of the appropriate teams.
- Team player which includes mentoring and knowledge sharing across the team.
- Proactively identify opportunities for improvement and offer/create viable recommendations/options.
To ensure you're set up for success, you will bring the following skillset & experience:
- BS/BE degree in CS/EE or equivalent experience
- Excellent written and verbal communication skills
- Minimum of 1-3 years' experience in a cloud-based or IT industry equivalent.
- Emphasis primarily Kubernetes-K8, Rancher, Linux, Database MSSQL and Postgres.
- Troubleshooting skills with considerable depth and experience
- Experience working at a Help Desk, Technical Call Center, NOC or equivalent environment.
- Knowledge and understanding of BMC-Remedy Products is an added advantage
- Directory Service/LDAP, specifically Active Directory/SAML but not essential
- Networking experience desired: working knowledge of TCP/IP, SNMP, firewall, proxy, etc.
- Knowledge and understanding of BMC-Remedy Products is an added advantage
- ITIL (Information Technology Infrastructure Library) foundation certification is a plus.
Shift Rotation required, including weekends with week offs equivalent to weekends.
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