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Cognyte Field Support Engineer 
Mexico, Mexico City 
244673525

04.07.2024

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

As a Cognyter you will:

  • Work with project management team local and in headquarters to set the tone for technical implementations.
  • Collaborate with pre-sales and sales team in Mexico to understand new projects and service implications to our customers.
  • Implement new projects, from understanding all its technical requirements to do the actual hardware and software installation of the proposed Cognyte solution.
  • Analyze and troubleshoot system and solution issue that may appear in our equipment.
  • Be responsible of complete and constant communication with customers, agents and end-users to be able to implement and support Cogynte solutions in a remote and on-site.

For that mission you’ll need:

  • A BA degree in Computer Science, Electrical or Electronic or a related field.
  • Passionate about technology in both hardware and software implementation and support and ability to learn new and uprising technology.
  • Strong mechanical installations skills, from rack mounting, equipment distribution, power connections, cabling, and vehicle mechanics and electrical will be a plus.
  • Strong Networking knowledge. (TCP/IP protocol, Basic routing, switching, SIP, SIP-I, RTP, E1)
  • Infrastructure Deploy/Management. (Server management, Operating systems, Windows Server, Linux).
  • Basic cellular telephony and telco technology. (3G, 4G, Packet data, LTE, IMS VoLTE, antenna positioning)
  • Virtualization. Vmware, VirtualBox, Hyper-V.
  • Strong personality with customer centric mind-set.
  • Proficient in English and willing to travel.

Desire skills:

  • Linux administrator.
  • Storage technologies (SAN, NAS).
  • Containers (Dockers, Kubernetes).
  • BigData (Hadoop, Apache).
  • Wireshark debugging.
  • Database knowledge SQL.
  • DataCenter Management (Cabling, electrical systems, racking, air conditioning).