JPMorgan Marketing Strategy Director-Employee Experience 

United States, New York, New York 

244049419

Put your passion for people and skill for marketing to work driving cohesive, frictionless, personalized experiences for the firm’s most critical stakeholders: our employees. As an Executive Director in Employee Experience (EX) Marketing, you will have the opportunity to shape the experiences of our colleagues, drive perceptions of firm, and change behaviors by delivering compelling engagement campaigns and Purpose initiatives across the firm. This role combines marketing strategy, campaign execution, influence management, and thought leadership in support of our 310,000+ employees.

Job responsibilities:

• Lead campaign development for key EX Marketing initiatives, including briefing, concept, development, and implementation of select employee marketing campaigns across digital and in-person channels.
• Provide guidance, coaching, and consultation for employee-facing initiatives being led by Product teams.
• Develop and oversee interaction model with key stakeholders, including EX Leadership, EX Product Agility Office (PAO), EX CFO, Change & Readiness, Controls, and Centralized Marketing.
• Develop and manage EX Marketing book of work.
• Identify, triage and escalate campaign and team issues for timely resolution.
• Develop and deliver content and employee communications including executive messages, organization announcements, executive talking points, briefing materials for the EX Chief Marketing Officer.
• Help manage EX Marketing budget and resiliency plans; identify and track key performance metrics to report on results; and support implementation of controls processes.

Required qualifications, capabilities and skills

• 10+ years of marketing campaign development and execution experience with proven track record in digital-first marketing, advertising, or UX
• Strong problem solving and planning skills
• Excels at managing multiple projects simultaneously within tight deadlines
• Strong relationship management skills, able to communicate effectively with peers, partners, and senior leaders
• Highly proficient written communications skills, including executive communications and written presentations
• Team player with the ability to navigate a highly matrixed organization, influence partners, build consensus, and work across various cross-functional departments
• Forward thinking, flexible team player who collaborates and can pivot from strategic to tactical
• Ability to thrive in a fast-paced, matrixed environment with multiple assignments, stringent deadlines and changing priorities

Preferred qualifications, capabilities and skills:

• Consumer marketing or employee marketing experience
• Knowledge across JPMC internal communication channels including web, email, digital screens, video, print, merchandise, etc.