JPMorgan User Experience Design Executive Director - Employee 

United States, New York, New York 

440417503

Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience.

As an Experience Design Executive Directorfor Employee Experiences in JPMC’s firmwide HR organization,

Job responsibilities

• Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture
• Lead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance management
• Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach
• Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments.
• Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide
• Engage with business leadership and product development partners early in the product development lifecycle to set vision and strategy, develop roadmaps and prioritization, draft requirements, and align on product/UX development and delivery plan.
• Manage a team of UX Designers to scope and plan design activities in service of bringing best-in-class solutions to launch.
• Partner with our research team to scope and synthesize qualitative research, data analysis, and usability testing to inform concept definition and design decisions.
• Communicate design concepts and strategies effectively to executive leadership and stakeholders at all levels of the organization.

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture
• Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and services
• Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growth
• Demonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse users
• Proven understanding of market trends, product knowledge, and technological advancements, with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes.
• Have successfully partnered with product management, researchers, content designers, and development teams to define, design, and deliver digital solutions for complex workflows to launch at scale.
• Has managed UX/Design teams in end-to-end product development ensuring flows are mapped at the outset with appropriate consideration of UX complexity, and final solutions are delivered with best-in-class UI.
• Experience with leveraging and contributing to Design Systems to ensure consistency and efficiency across our digital touchpoints and platforms

Preferred qualifications, capabilities, and skills

• Has a strong portfolio showcasing case-studies with tight narratives that demonstrate an ability to address business challenges by launching smart solutions delivered with exceptional craft and attention to detail.
• Collaborating with Service Designers to define a service vision and translate key concepts into actionable and impactful UX design solutions.