GE HealthCare Service Program Manager 

United States, California 

243331963

Responsibilities

• Responsible for the customer satisfaction for assigned accounts · Provide both service agreement, and time and material program management · Assist in solutions campaigns for new contracts and proposals · Assure timely resolution of customer issues and customer satisfaction for assigned contracts · Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams · Function as liaison between internal organizations and customers for assigned accounts ·

• Interprets simple internal and external business challenges and recommends best practices to improve products, processes, or services. Stays informed of industry trends that may inform work.

• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, service delivery, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.

• Manages customer communication of escalations and account receivables.

• Performs onsite rhythmic rounding, and as needed, of customer locations including formal partnership reviews and performance reporting.

• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity. Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view.

• Performs financial, operational performance, and project reporting for current and projected planning.

• All activities providing the necessary support on pre- and post-contractual administration &management,

Qualifications

• Bachelor’s degree and a minimum of 5 years of experience in Project/Program Management or Service Leadership experience.

• Strong communication skills to synthesize complex issues and communicate clearly. Ability to learn and communicate professional discussions with technical, clinical, and executive staff.

• Demonstrated ability to energize, develop, and build rapport at all levels within an organization both internally and customer facing.

• Willingness to travel to customer sites in regional geography (Northern California - Bay Area, Sacramento, Modesto) multiple times per week.

Desired Characteristics

• Healthcare service, leadership, clinical, or consulting experience.

• Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.