GE HealthCare Service Program Manager 

United States, California, San Diego 

956242772

Summary of Job Responsibilities:
The Service Program Manager will be responsible for leading multiple projects within the service business unit including installations, service, and comprehensive asset management. The individual will support project budgets, resources, schedules, risks and results to meet customer requirements and ensure successful outcomes. Acting as the single point of contact for service issue escalations, the SPM must have excellent communication skills and be able to effectively communicate both internally and externally.

Responsibilities:
• Manage one or more medium sized service programs with numerous projects occurring simultaneously.
• Drive improved customer satisfaction through effective program management
• Work closely with sales to understand customers' needs and expectations
• Collaborate with internal teams (i.e., engineering, supply chain, finance) on program delivery and enhanced offerings
• Monitor program performance against schedule and customer commitments
• Develop and maintain customer relationships at all levels
• Communicate program status to all stakeholders including senior management
• Facilitate/participate in program reviews as required by customer or internal management
• Ensure compliance with regulatory requirements and corporate policies and proceduresQualifications:
• Bachelor’s degree in Business Administration, Engineering, or related field plus minimum 5 years relevant experience
• Experience managing service operations in the healthcare field strongly preferred
• Excellent interpersonal, organizational and leadership skills
• Proven track record in successfully delivering projects
• Ability to influence others without authority
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong written and verbal communication skills