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NetApp Technical Support Engineer - Spanish French Speaker Ireland, Cork 243254676
Yesterday
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Job Responsibilities
- Respond to situations where NetApp product support has been unable to solve customer’s technical issues.
- Collaborate with or escalate cases with other NetApp Technical Support teams and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise in order to most quickly facilitate solutions for customers.
- Work collaboratively with customers in potentially stressful situations, while providing professional and courteous technical expertise.
- Create new knowledge base articles to share information and best practices for reuse throughout the Technical Support Center
- Focus on E-series and StorageGRID specialization and build deep technical expertise in these areas.
Job Requirements
- Hardware principles
- Fluency in French and English
- Object based storage
- Distributed data base (Cassandra)
- S3 protocol
- RAID
- iSCSI
- Fiber channel
- Linux administration
- Troubleshooting experience with network trace analysis -> Network troubleshooting experience with wireshark
- Virtualization
- Docker-containers
- Infiniband, NVMe-of
- Data protection
- Scripting
- HTTP / RestAPI
- Understanding of T10 Protection Information (PI) concepts
- TCP practical troubleshooting experience with network trace analysis
- Working experience with NetApp Data ONTAP 9.0 and above (a plus)
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