What you need to know about the role-You will lead the development and implementation of advanced machine learning solutions to enhance customer satisfaction, retention, and overall experience. You will collaborate closely with cross-functional teams to design and deliver scalable ML models that drive actionable insights and enable Customer Success strategies.
Your day to day
In your day to day role you will
- Lead the design and development of machine learning models and algorithms to enhance customer satisfaction, retention, and overall experience.
- Utilize statistical and machine learning techniques to analyze customer data, identifying patterns and trends, while collaborating with cross-functional teams to translate insights into actionable strategies.
- Stay abreast of emerging ML technologies and methodologies, conducting research and experimentation to drive innovation within the team.
- Mentor and coach junior team members, providing guidance on ML best practices, conducting code reviews, and fostering a collaborative and supportive team environment.
What do you need to bring-
- Bachelors/Masters or Ph.D. in Computer Science, Statistics, Mathematics, or a related field
- 4+ years of experience in Machine/Deeplearning andNatural language processing
- Proficiency in programming languages like Python, as well as in ML Frameworks such as PyTorch
- Strong understanding of machine learning algorithms and techniques, with hands-on experience in model development and evaluation
- Experience with Large Language Models (LLMs) such as GPT, BERT, T5, and other transformer-based architectures is preferred
- Proven track record of delivering actionable insights and driving business impact through data-driven decision-making
Our Benefits:
Any general requests for consideration of your skills, please