Td Bank Engineer II - Compliance Solution 

Canada, Ontario, Toronto 

243228884

Toronto, Ontario, CanadaTechnology Solutions

$91,200 - $136,800 CAD This role is temporarily eligible for a pay premium above the posted salary range that is reassessed annually. You are encouraged to have an open dialogue with your recruiter who can provide more specific pay details for this role.

Job Description:

Provide technical expertise with a focus on efficiency, reliability, scalability, and security; includes support, integration, maintenance/updates and improvements of systems that retain email/chats and other electronic messages for regulatory compliance requirements.

KEY ACCOUNTABILITIES

• Interact with governance and control groups, (e.g.regulatory/operationalrisk, compliance and audit) to consult on risk issues/items related to Compliance Journaling process, technology and tools
• Collaborate with Compliance stakeholder teams to understand & meet theirjournaling/surveillanceneeds
• Liaise with internal teams, vendors, Business/Solution Analysts to resolve Compliance Journaling issues
• Perform data integrity validations and support relating to eDiscovery, investigations of electronic communication data, migrations, change implementations, upgrades and tool integrations
• Assist in Compliance audits by providingprocess/access/securitydetails and evidence
• Contribute in RAID, Change, Incident and Problem Management meetings
• Support Security/Legal/HR and internal compliance stakeholders witheDiscovery/investigations,audit queries and otherregulatory/legal/FINRArequests
• Provide Admin support of cloudarchiving/surveillancetools for TD Compliance stakeholders
• Generate Compliance reports using various tools; PowerShell & vendor built-in application reporting
• Troubleshoot and resolve issues related to the overall Compliance Journaling solution for hybrid Microsoft Exchange On-Prem/Office365 Tenant enterprise environment
• Ensure deliverable deadlines are met without compromising the quality
• Analyze requirements and deliver journaling related tasks as part of the overall solution
• Conduct testing as required to support routing changes for journaling, software maintenance/upgrades
• Resolve Compliance incidents, service requests and change records via Problem & Incident Management tracking tools and working with both Application and Compliance software vendors.
• Participate in effort estimation and planning discussions
• Forincidents/escalations,testing/validations and changeimplementations/upgradeswith 3rd party vendors and internal teams after-hours & weekend support coverage as needed.
• Work effectively as a team, supporting other members in achieving business objectives and articulating any concerns and findings
• Participate in the overall end-to-end management of the service

CUSTOMER

• Leverage deep technology expertise for own area of specialization to deliver and ensure that all areas across the organization that provision, manage and support various technologies have the necessary tools, processes and documentation required to effectively execute on their respective mandates
• Execute on Engineering strategy as it relates to the introduction of tools and the automation of build, test, release and configure activities across Application, Platform and Infrastructure
• Partner with the Operations team to automatically integrate with appropriate tools and processes as part of automated/self-serve Application, Platform or Infrastructure releases
• Work with partners across Technology and apply in-depth understanding of relevant business needs to identify and leverage synergies across the various areas
• Act as the expert or lead innovator and agent of change for the programs and services under management
• Work with other teams to implement best practices for engineering and management
• Work with vendor platform providers and engineering peers to keep abreast of trends, products, frameworks, and applications
• Identify and effectively manage stakeholder engagement and impacts across the enterprise
• Interpret client needs, assess engineering related requirements and identify solutions to non-standard requests

SHAREHOLDER

• Apply best practices and knowledge of internal / external business issues to improve products or services in own discipline
• Monitor and control costs within own work
• May interact with governance and control groups, (e.g. regulatory / operational risk, compliance and audit) to provide subject matter expertise and consult on risk issues / items related to Engineering technology and tools
• May develop and/or contribute to negotiations of third party contracts/agreements
• Maintain knowledge and understanding of external development, engineering and emerging solutions, market conditions and their impact
• Proactively identify emerging technologies and innovative solutions for building more robust platform domains

EMPLOYEE / TEAM

• Continuously enhance knowledge/expertise in own area and keep current with emerging industry trends, new technologies and best practices in the external market that can contribute to delivering effective client solutions
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Participate in knowledge transfer with senior management, the team, other technical areas and business units
• Work effectively as a team, supporting other members of the team in achieving business objectives and providing client services
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

• Expert knowledge of specific domain or range of engineering frameworks, technology, tools, processes and procedures, as well as organization issues
• Expert knowledge of TD applications, systems, networks, innovation, design activities, best practices, business / organization, Bank standards, and may fulfill a governance role
• Expert knowledge and experience in own discipline; integrates knowledge of business and functional priorities
• Acts as a key contributor in a complex and critical environment
• May provide leadership to teams or projects; shares expertise
• Applies in-depth skills and broad knowledge of the business to address complex problems and non-standard situations
• Generally reports to a Senior Manager or above

EXPERIENCE & EDUCATION

• University or post-graduate degree
• Strong academic background (e.g., computer science, engineering)
• 7 + years relevant experience
• Strong overall technical background working with the following: Microsoft Exchange/PowerShell, Active Directory, BlackBerry (BES/UEM), Microsoft Teams, other Instant messaging and collaboration software (Bloomberg, Reuters, etc.)
• Demonstrate understanding of compliance journaling and surveillance tools, mail routing, mail connectors and routing rules, message queuing, NDR messages, Active Directory, cloud archiving solutions – Microsoft Purview, HPE/Micro Focus/Smarsh Digital Safe/Audit Center/Digital Safe Discovery & Supervisor and Smarsh Enterprise Platform/EnterpriseArchive/Conduct/Cognition
• Experience implementing data management controls including Reconciliation in a regulated context
• Experience with testing, deployment and management of secure external file sharing technologies
• Experience with file transfer technologies – FTP/SFTP/TIBCO
• Able to analyze complex systems and business needs by gathering relevant info and working with vendor, business users, solution architects, engineers, support, operations and management to complete deliverables
• Strong troubleshooting skills with the ability to perform deep dive investigations and header/log analysis - to resolve issues and determine root cause
• Document test cases/results related to validation exercises – as well as work processes/procedures
• Strong analytical abilities, excellent time management & prioritization skills
• Experience working in a highly regulated and process-driven environment
• Ability to effectively interpret technical as well as business objectives and challenges
• Solid understanding of Incident, Problem and Change Management processes

Preferred Skills

• Hands on experience with a regulatory compliance communication record retention and surveillance solution like Smarsh Enterprise Archive and Conduct, or a similar product from Proofpoint, Global Relay, etc. strongly preferred.
• Working knowledge of TD applications, systems, networks, innovation, design activities, best practices,business/organization,Bank standards, and may fulfill a governance role
• Microsoft messaging or security certification
• ActiveDirectory/LDAP/LDIF/GPO
• Exchange/Outlook/O365/OWA/PowerShell
• Understanding of Security & Encryption
• IT experience at a Top 10 NA Bank
• Able to confidently present and speak to Compliance, Security, Risk and Control partners

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Sans Objet