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SAP Project Senior Consultant f/m/d 
Germany, Baden-Württemberg 
243153134

25.07.2024


What you’ll do:

  • Work in close collaboration with the technical and project teams to serve our customers and provide quality remote and on-site services and activities to fit the customers' needs and complexity
  • Act as a partly onsite trusted advisor who grows the business by developing and supporting growth of the client relationship for SAP
  • Be proactive in nature, handling everything from continuous improvement to problem management and service reviews, ensure our customers have the support they need to successfully deliver innovative solutions and releases
  • Share monthly / quarterly service level reports with the customer and advise on new services or other developments within SAP that increase the business value for the customer
  • Act as a (de-)escalation point for delivery-related topics (incidents, service requests, and other customer requirements)


What you bring:

  • Bachelor's or Master's degree in a business or technology related field (e.g. computer science, business administration, etc.)
  • Strong experience in a customer-facing role in the cloud or IT consulting business
  • Ability to switch communication styles for technical and non-technical audiences with confidence, including management level at customers
  • Strong engagement management, relationship building, and de-escalation skills
  • Accustomed to working with global virtual matrix organization
  • Fluency both written and spoken in English,
  • Jira experience a plus