SAP Project Senior Consultant f/m/d 

Germany, Baden-Württemberg 

243153134

What you’ll do:

• Work in close collaboration with the technical and project teams to serve our customers and provide quality remote and on-site services and activities to fit the customers' needs and complexity
• Act as a partly onsite trusted advisor who grows the business by developing and supporting growth of the client relationship for SAP
• Be proactive in nature, handling everything from continuous improvement to problem management and service reviews, ensure our customers have the support they need to successfully deliver innovative solutions and releases
• Share monthly / quarterly service level reports with the customer and advise on new services or other developments within SAP that increase the business value for the customer
• Act as a (de-)escalation point for delivery-related topics (incidents, service requests, and other customer requirements)

What you bring:

• Bachelor's or Master's degree in a business or technology related field (e.g. computer science, business administration, etc.)
• Strong experience in a customer-facing role in the cloud or IT consulting business
• Ability to switch communication styles for technical and non-technical audiences with confidence, including management level at customers
• Strong engagement management, relationship building, and de-escalation skills
• Accustomed to working with global virtual matrix organization
• Fluency both written and spoken in English,
• Jira experience a plus