Payoneer Business Process Manager 

United States, New York, New York 

242910834

This role will be based in our New York, NY office.

What you’ll do:

• Leading, designing and executing new business processes, flows and initiatives mainly cross-operations
• Working with all customer journey units to learn and serve their business needs in the matters of business processes, systems analysis, automation opportunities and innovation
• Deeply learn the different business flows, look for the relevant data and analyze main pain points that require improvements
• Design operational processes including analytical and technological aspects and manage projects to execute them
• Leading the measurement concept of the customer journey division and working closely with analytics on executing it
• Work with stakeholders across the organization to achieve project goals

What we’re looking for:

• BSc. in industrial Engineering / BA in management or economics or similar field
• At least 3 years of experience working as systems analysis / process engineer / BPM in a high tech company or management consulting
• Excellent analytical skills
• Experience with project management
• Proven ability to assess business needs and translate them into relevant solutions
• Strong interpersonal skills leading and driving execution with cross-functional teams

Not a must but a great advantage:

• Experience with customer centers and operational processes
• Project management experience
• Experience working with remote teams
• SQL experience

What we offer:

• Outstanding medical, dental, and vision insurance (individual plan 100% covered) HSA and FSA
• 401K with employer match
• Fitness/Wellness reimbursement
• Generous PTO, paid holidays, and parental leave
• Learning and development opportunities
• Flexible work from home schedule
• Volunteer activities
• Fun office culture with supportive leadership

The annual base salary range for this position is: $80,000 - $110,000