Capital One Senior Associate Project Manager 

United States, Virginia, Richmond 

241969313

West Creek 2 (12072), United States of America, Richmond, Virginia Senior Associate, Project Manager

As a Senior Project Manager at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects. In this exciting role, you will work closely with key stakeholders to deliver results that will have a direct impact on the bottom line of the company. You will work with smart, talented people who will challenge you to excel. You will be rewarded for your passion and your achievements.

A day in the life may look like this:

• Provide go-to-market support for key launches to ensure users can reap the full benefits of product capabilities

• Provide user support for our platforms, such as managing our customer support slack channels to facilitating onboarding sessions with new power users. When necessary, troubleshoot user issues and escalating to Tech teams as needed

• Serve as a customer advocate throughout the product development lifecycle, from conducting empathy interviews, ideating solutions, to providing post-launch support

• Forge relationships with key stakeholders to ensure delivery of commitments

• Identify ways to improve and streamline business processes

We want you if you are:

• Intellectually Curious.You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges

• Communicator & Influencer.You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you

• Do-er.You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work

• Passionate & Customer Focus.You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs

• Learner .You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help

• Team Player .

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 3 years of Project Management experience

Preferred Qualifications:

• Masters or MBA degree

• At least 5 years of Project Management experience

• At least 1 year of People Management experience

• PMP, Lean, Agile or Six Sigma certification

• Strong communication and collaboration skills

• Strong problem solving and influencing skills

• Work experience achieving results with complex projects

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.