Adidas STORE TRAINER ADIDAS H/F/D 

Netherlands, North Holland, Amsterdam 

240382727

WE OFFER:

• Competitive compensation & rewards (bonuses, referral program, etc.).
• Free uniform sets twice a year.
• Discount on adidas products online and in all own stores.
• Competitive ticket restaurants
• Insurance Policies injuries
• Learning portal (i.e. EF - English)
• Employees Assistance Program (services for supporting work-life balance, mental health, coaching...)

EMPLOYEES APPRECIATE IN US:

• Supportive team that accompanies you all the way in the company and inspires you to win new challenges.
• Career without borders: the opportunity to grow in retail, office, and distribution center.
• Development opportunities: free trainings in the product, service, processes, and personal effectiveness programs.
• Modern environment with the highest retail standards and best technologies.
• Embracing culture of diversity, equity, and inclusion. Innovations to establish a new era of sport in balance with nature.
• Purpose & Overall Relevance for the Organization: To drive consistency in the delivery and implementation of Retail learning programs that enable a premium consumer experience, support operational excellence and helps adidas meet or exceed our business and people objectives.

KEY RESPONSIBILITIES:

Service Culture:

• Role-model service standards and salesfloor leadership skills
• Provide feedback on observed service behaviors of all team members
• Drive daily Team Huddles and Team Captain role on the salesfloor
• Champion consumer NPS and membership initiatives
• Conduct consumer NPS call-backs
• Drive product knowledge transfer to selling behaviors
• Support adoption of consumer facing tools.

Learning Operations:

• Create monthly training calendar with store leadership and local Training team
• Plan and coordinate all learning activities for new and existing team members
• Go-to person in store for adidas retail digital learning platforms
• Guide and support Store Leadership Team on creating and completing learning plans
• Organize and ensure availability of relevant training materials
• Support participant journey in expert and specialists certification programs
• Support learning needs related to campaign launches and events

Learning Delivery:

• Facilitate in-person and virtual training sessions
• Co-lead implementation of adidas consumer Service Model (CEI) with Store Leadership
• Deliver service and selling skills training
• Deliver evergreen and seasonal product learning in relevant categories
• Deliver new employee Onboarding program
• Engage with the learners throughout their digital learning journey

WHAT WE APPRECIATE IN OUR EMPLOYEES:

• At least 2 years of experience in the retail industry, ideally in sports/fashion/footwear, with a demonstrated training background and an exposure to building and developing sales teams
• Experience as a sales coach, a training specialist, or a similar position in the retail industry
• Result orientation and excellent knowledge of retail KPI analysis
• Remarkable coaching skills
• Excellent oral and written communication skills
• Ability to effectively deploy training programs to small groups or to a large audience during training workshops
• Strong organizational and time management skills
• Vous parlez Français couramment (C1 level or above in French)
• English (B2 level or above)