Microsoft Technical Support Engineering IC3 

Taiwan, Taoyuan City 

238839082

Required Qualifications:

1. Manage permissions and administration for Dataverse.2. Use basic formulas to make better Power Apps canvas apps3. Create formulas that use tables, records, and collections in a canvas app in Power Apps4. Create and use dataflows - Import data to Dataverse using Power Query.

Power Automate:

1. Hands-on experience on Out of the Box and custom connectors, triggers, and actions.2. Implement logic controls including branches, loops, conditions, error handling, and variables.3. Implement dynamic content and expressions4. Implement expressions/Variable/Action or call a sub-flows in desktop flows.5. Configure machine groups and queues for desktop flow automations.

1. Manage solutions in Power Apps and Power Automate.2. Test and troubleshoot Power Apps and Power Automate Cloud/Desktop flows.

Copilot Studio: (Part of Power Automate)

1. Describe use cases for Copilot Studio2. Describe the purpose of topics, entities, and actions3. Create a topic by using Copilot Studio4. Describe the process of building bots by using Copilot Studio

AI Builder: (Part of PowerApps)

1. Describe the capabilities of AI Builder2. Describe the business value of AI Builder3. Describe use cases for AI Builder4. Describe the lifecycle to create an AI Builder model

Describe Dynamics 365 Customer Insights

• Configure Dynamics 365 Customer Insights – Journeys

• Manage segments and preferences

• Manage leads, contacts, and accounts

• Manage marketing channels

• Manage journeys

• Manage events and webinars

• Administer Customer Insights – Data

• Orchestrate marketing experiences.

• Personalize marketing messaging.

• Deliver marketing insights.

Describe Dynamics 365 Customer Service

• Manage cases and Knowledge Management

• Manage entitlements and SLAs

• Manage scheduling

• Manage multi-session experiences for Customer Service

• Manage analytics and insights

• Manage Microsoft Power Platform

• Manage Connected Customer Service

• Manage routing

Describe Dynamics 365 Field Service

• Configure field service applications

• Manage work orders

• Schedule and dispatch work orders

• Manage the Field Service mobile app

• Manage inventory and purchasing by using the built-in inventory management system

• Manage Connected Field Service and customer assets

• Implement Microsoft Power Platform

Describe Dynamics 365 Sales

• Configure Dynamics 365 Sales

• Manage core sales features

• Understanding with and convert leads.

• Configure additional tools and services

Language Qualification:
English Language: fluent in reading, writing and speaking.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.