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Microsoft Principal Technical Program Manager - Super Computer Delivery Taiwan, Taoyuan City 238761073
16.10.2025
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Required Qualifications:
- Bachelor's Degree AND experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
- Prior experience managing cross-functional and/or cross-team projects.
- Significant experience leading complex IT and HPC operations and technology projects including: demonstrated depth in HPC operations and managing critical production workloads ideally in the cloud; adopting advanced technologies for better managed services outcomes; managing operations and engineering production teams; managing executive relationships.
Other Qualifications:
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Bachelor's or Master's Degree AND experience in engineering, product/technical program management, data analysis,
- OR product development
- OR equivalent experience.
- Significant managed services experience including demonstrated depth in managing critical and complex customer situations or incidents, customer relationship management, vendor management, contracts, service delivery management, engagement governance, and serving as the general contractor in a siloed functional delivery model.
- Deep ethos and understanding of customer needs and the methods by which to surface articulated and unarticulated needs; Ability to work across groups – Engineering, Consulting, Commercial, Legal, and Senior Executives as well as across international teams to deliver a unified and coordinated One Microsoft experience. Must be amazing at making others great and building on others’ ideas to arrive at business outcomes.
- A diverse and inclusive view of our customers and employees such that he/she enables and inspires, attracts, develops, and retains people to do their best work on the team. Strong organizational and people leadership skills and the ability to look around corners and proactively lead the team to transform the culture.
Other Requirements:
The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. UK Baseline Personnel Security Standards; UK Security Clearance
- This is a customer facing role and the expectation is to be at customer site (South West England) for 2-3 days a week (Accommodation expenses will be covered)
Responsibilities
- Own the end-to-end customer experience and oversee the delivery of the HPC integrated solution across Microsoft and external partners, identifying improvements to achieve delivery excellence, participating in regular service review meetings and establishing long term relationships with senior leaders in a highly technical scientific and engineering customer to be able to influence and manage customer expectations.
- Help to develop, champion and implement a step change in the HPC computational platform that incorporates leading edge technological advancements while leveraging the best of the current solution.
- For the live service, be an effective customer escalation point of contact for production issues and serve as a vocal customer advocate inside Microsoft. For the evolution of the service, use these deep relationships and understanding of the customer to create stronger value propositions for both the customer and Microsoft.
- Create effective and sustainable working relationships with internal and external delivery partners, collaborating across organisations to programmatically unify engineering resources and maintain senior leadership relationships in Microsoft and with partners. Ensure governance activities occur in line with account management and quality outcomes and create an aligned strategic vision.
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