Honeywell Senior Customer Experience Specialist Spanish Hybrid 

Romania 

238747966

• Providing exceptional customer support and resolving complex issues on time;

• Manage up to 10 -15 calls per day and timely processing of service request from the case queues and assigning cases to the technicians;

• Ability to handle calls from international customers AMER /AP/EMEA region;

• Contributing to the continuous improvement of our customer experience strategies;

• Provide support to customers for all inquiries.

Key skills and qualifications:

• Passionate about customer service, with a professional, telephone manner and a confident personality;

• Fluent in English and proficient in Spanish;

• Preferred minimum 1-2 years’ experience in a customer services environment with proven record of delivering exceptional
levels of service;

• Ability to build relationships quickly and use this skill to ensure customers get exceptional service;

• Self-motivated with excellent communication skills

• Competitive Salary regularly increased based on your performance;
• Market-leading Sales performance incentive rewarding your individual achievements;
• Enjoy 25 vacation days per year, plus extra days off for life's special events
we provide meal vouchers;
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
• Medical Insurance Plan paid by the company;
• Christmas and Easter bonuses;
• Recognition & referral bonus programs;
• Comprehensive induction, ongoing training and development to set you up for success;
• In-house and external learning platforms (Udemy) to continue to expand your skills;
• Work experience opportunities to help you grow your career with us;
• Global employee networks to help you connect and grow;
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
• 3 + 2 hybrid work arrangement to support your work-life balance;
• Flexible working hours;
• Fresh fruit days in the office.

• JOB ID: HRD225904
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt