Nvidia Senior HPC DGX Systems Technical Support Engineer 

United States, Texas 

237551899

What you will be doing:

• Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro)

• You'll rapidly debug and respond to user-reported issues on the DGX Platform (hardware and software stack)

• Responding to customer product support inquiries via telephone, email or conference calls

• Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors

• Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.

• As a technical resource develop, re-define and document standard methodologies to provide to internalteams(Support/R&D)for support process and improvements

What we need to see:

• 5+ years in providing in-depth Customer Support and debugging experience for hardware and software products.

• Experience in triaging and resolving Enterprise Systems hardware

• Excellent verbal and written English skills.

• Strong organizational skills and ability toprioritize/multi-taskeasily with limited supervision.

• An academic degree from an accredited university or college in Computer Science, or Electrical, Computer Engineering, IT or equivalent experience

• Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented including professional-level communication skills, interpersonal skills with a passion to solve problems

• Linux System Administration on engineering and networking level, preferable focussed on Red Hat Enterprise Linux and Ubuntu distributions

• Deep understanding of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks,containers/containerization(ie Docker, Kubernetes)

• You'd have nurtured a deep Linux knowledge, and be very comfortable working in various Linux environments as well as with other operating systems like Microsoft Windows and VMWARE

Ways to stand out from the crowd:

• InfiniBand, RDMA and GPU Technology

• Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., MPI, NCCL)

• Shell scripting (Bash/Python)

• Ethernet and Distributed File System Storage technologies

• Configuration and operational expertise with traditional network switch/router and Open platforms