Nvidia Senior HPC Technical Account Manager 

United States, Texas 

806766323

What you will be doing:

• Resolving sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro), with the focus on NVIDIA InfiniBand and GPU Technology and our End-to-End Solutions

• Responding to customer product support inquiries via telephone, email, or conference calls

• Triaging and resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors.

• Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.

• Being a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support/R&D) for support processes and improvements.

• Site visits and conference calls with customers

What we need to see:

• Four-year degree from an accredited University, College, or equivalent experience in Computer Science, or Electrical or Computer Engineering

• 5+ years in providing in-depth Customer Support and debugging for hardware and software products.

• Established knowledge of Enterprise platform and systems engineering who understands Linux triage, knowledge about servers and can resolve hardware and/or OS internal issues.

• Linux OS including System Administration and Networking on a LFCS/RHCSA level.

• Networking Technology, protocols and routing including IP, L2 and L3 on a CCNP/CompTIA Networking+ and Cloud+ level.

• Containerized solutions experience on a level of DCA and/or CKA

• Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools

• Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances.

• Excellent verbal and written English skills

• Strong organizational skills and able toprioritize/multi-taskeasily with limited supervision

Ways to stand out from the crowd:

• InfiniBand, RDMA and GPU Technology

• Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., MPI, NCCL)

• Additional Operating Systems such as Microsoft Windows, VMware, Unix

• Shell scripting (Bash/Python)

• Ethernet and Storage technologies