PayPal Executive Support Technician 

United States, California, San Jose 

236081648

The Executive Support Technician role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team and can successfully multi-task without sacrificing quality in their work.Personality and a strong work ethic are as vital as technicalfor success in this role.

In your day-to-day role you will:

• Provide local/in-person and remote technical support for Executives, theirassistantsand otherco-workers

• Support meetings, including high visibility meetings, such as Board of Directors meetings and quarterly Earningscalls

• Lead andassistwith root cause analysis to eliminate or mitigateissues

• Executesupportwhilekeepingsecuritya priority andmaintaina high levelofconfidentiality

• Be availableforon-callsupport,forescalated requests occurring during non-businesshours(this is on a scheduled rotation.)

• Be comfortable with providing support at personal residences if needed.

• Be available for travel if needed.
  

What do you need to bring:

• Please note, this is an onsite (5 days/week) at the San Jose office.

• Must have at least5+ years of experience working in an IT support function.

• Must have at least2+ years of experience working in an Executive IT support function.

• Must have experience providing AV support, including technology deployment, for meetings.

• Successfulcandidateswillhave strong interpersonal skills, a confident presence, be adept at troubleshooting and prioritizing, andpossessexceptionalcompetencyinthe following platforms and technologies:

• Windows OS / MacOS, Apple iOS,iPadOSand Android

• SCCM,Jamf,WorkspaceOne

• Microsoft Exchangeand Office 365 Suite

• Ticket Management within ServiceNow

• Video/Audio Conferencing,e.g.Microsoft Teams and MTRs, Zoom,WebEx

• Remote and/or collaborative web technologies

• TCP/IP,DNS,VPN, WIFI

• Active Directory, PowerShell, Command Line, Terminal

• PC,Mobile,andNetworkSecurity

• Telecommunications,

Character

• Acts with Integrity and Trust

• Focuses on Results

• Focuses on Community and Customer Needs

• Manages Execution

• Makes Effective Decisions

• Manages Process
  

Interpersonal Skills

• Builds Relationships & Teams

• Manages and Develops People

• Communicates Effectively

• Motivates Others

• Relates technical issues to the workforce using non-technical terms
  

Leading Organizational Change

• Deals with Ambiguity

• Personal Capability

• Demonstrates Intellectual Capability

• Innovates

• Knows PayPal andrepresentsour vision and

Ideally a B.S. in Computer Science, MIS, CIS, IT, or related field

MCSE or MSTSC, other technical certifications, ITIL certification