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Job Description:
The Executive Support Technician role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team and can successfully multi-task without sacrificing quality in their work.Personality and a strong work ethic are as vital as technicalfor success in this role.
In your day-to-day role you will:
Provide local/in-person and remote technical support for Executives, theirassistantsand otherco-workers
Support meetings, including high visibility meetings, such as Board of Directors meetings and quarterly Earningscalls
Lead andassistwith root cause analysis to eliminate or mitigateissues
Executesupportwhilekeepingsecuritya priority andmaintaina high levelofconfidentiality
Be availableforon-callsupport,forescalated requests occurring during non-businesshours(this is on a scheduled rotation.)
Be comfortable with providing support at personal residences if needed.
Be available for travel if needed.
What do you need to bring:
Please note, this is an onsite (5 days/week) at the San Jose office.
Must have at least5+ years of experience working in an IT support function.
Must have at least2+ years of experience working in an Executive IT support function.
Must have experience providing AV support, including technology deployment, for meetings.
Successfulcandidateswillhave strong interpersonal skills, a confident presence, be adept at troubleshooting and prioritizing, andpossessexceptionalcompetencyinthe following platforms and technologies:
Windows OS / MacOS, Apple iOS,iPadOSand Android
SCCM,Jamf,WorkspaceOne
Microsoft Exchangeand Office 365 Suite
Ticket Management within ServiceNow
Video/Audio Conferencing,e.g.Microsoft Teams and MTRs, Zoom,WebEx
Remote and/or collaborative web technologies
TCP/IP,DNS,VPN, WIFI
Active Directory, PowerShell, Command Line, Terminal
PC,Mobile,andNetworkSecurity
Telecommunications,
Character
Acts with Integrity and Trust
Focuses on Results
Focuses on Community and Customer Needs
Manages Execution
Makes Effective Decisions
Manages Process
Interpersonal Skills
Builds Relationships & Teams
Manages and Develops People
Communicates Effectively
Motivates Others
Relates technical issues to the workforce using non-technical terms
Leading Organizational Change
Deals with Ambiguity
Personal Capability
Demonstrates Intellectual Capability
Innovates
Knows PayPal andrepresentsour vision and
Ideally a B.S. in Computer Science, MIS, CIS, IT, or related field
MCSE or MSTSC, other technical certifications, ITIL certification
Equivalent relevant experience and diplomas may also substitute for a degree.
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The U.S. national annual pay range for this role is
$52800 to $136510Any general requests for consideration of your skills, please
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