Capital One Senior ACH Returns Manager Hybrid 

United States, Virginia, Richmond 

235611452

Senior ACH Returns Manager (Hybrid)

Job Description & Ideal Candidate:

• Demonstrate strong people leadership skills

• Effectively lead and manage team(s) across multiple sites, including; New York and Virginia

• Focus on continuous development of self and team

• Manage the daily operations of the team(s)

• Build a highly engaged and inclusive culture across operational boundaries

• Build relationships and effectively influence Business Partners (e.g., Treasury Management, Product Management leaders within Capital One Bank) to define and drive process improvements, and partner effectively across other lines of business (e.g. Commercial and Small Business, Retail, Card, Financial Services, etc.)

• Collaborate to deliver on requirements of industry/regulation standards to critical business processes, including adherence to guidelines and standards that are compliant to Capital One Bank’s governance framework

• Build and maintain appropriate metrics, quality assurance, and capacity planning to identify and mitigate operational risk exposures and drive process excellence within the business

• Provide frequent reports and updates to Enterprise Payments leadership including appropriate and timely escalation of issues, SLA misses, regulatory exceptions, etc.

• Very strong working knowledge of ACH network and payments, practices, processes and technologies

• Prior experience in a regulated banking environment

• Strong people management skills required to lead teams in geographically dispersed locations

• Evidence of training and mentoring team members, as well as recruiting top talent

• Effective negotiation and influencing skills, including strong written and verbal communication skills

• Ability to analyze organizational and process issues related to ACH operations and identify opportunities to improve efficiency

• Demonstrated ability to translate enterprise strategies to business specific initiatives

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of Banking or Financial Services experience

• At least 2 years of Operations experience

• At least 1 year of People Management experience

Preferred Qualifications

• Bachelor’s Degree or Military experience

• AAP (Accredited ACH Professional) designation

• At least 3 years of Operations experience

• At least 2 years of People Management experience

Richmond, VA: $78,400 - $89,500 for Sr. Ops Associate - WFHThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.