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As a Senior Associate, Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence in the ATM & Cash space. This position will play a key role in delivering processes that enhance the Richmond CXHardware Warehouse. In this position you will contribute immediately while strengthening your process management best practices.
General Responsibilities:
Overseeing ATM staging and implementation of quality assurance & quality control, which includes capturing staging artifacts (photographs, screenshots, and verifications) while ensuring staging completion with 100% QC compliance
Managing staging room materials (test cards, test “cash”, test checks, check stock, and software sticks), which includes maintaining minimum in stock levels and auditing regularly
Collaborating with internal teams and external vendors to achieve project goals in targeted timelines, while focusing on continuous improvement
Maintaining logs/tracking for all OBFs (out of box failures), QA/QC catches, staging issues, damages/defects, etc. as well as staging milestones to feed dashboards
Managing staging as a process and implementing improvements as needed to keep up with emerging issues and stay ahead of potential issues to prevent negative bring live impact
Overseeing and guiding remediation efforts by OEM techs to remediate OBFs (out of box failures), software loading issues, defects, etc. in a timely manner to prevent negative impacts to ship date or bring live/install date; Communicating regularly with OEM vendors to ensure full and timely remediation of OBFs (out of box failures)
Provide occasional backup coverage to assist warehouse team members with moving inventory and loading/unloading trucks
Measuring staging room related metrics to report to leadership
1564 E. Parham Rd., Henrico, VA 23228 -This role is an essential position and requires on site attendance
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 2 years of experience in process management
At least 1 years of experience with GSuite products
Preferred Qualifications:
Bachelor’s Degree or military experience
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
At least 3 years of experience in process management
At least 2 years of experience in ATM
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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