Capital One Senior Associate Process Manager On-site 

United States, Virginia, Richmond 

23544286

1564 E Parham Warehouse Space (12052), United States of America, Richmond, Virginia Senior Associate, Process Manager (On-site)

As a Senior Associate, Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence in the ATM & Cash space. This position will play a key role in delivering processes that enhance the Richmond CXHardware Warehouse. In this position you will contribute immediately while strengthening your process management best practices.

General Responsibilities:

• Overseeing ATM staging and implementation of quality assurance & quality control, which includes capturing staging artifacts (photographs, screenshots, and verifications) while ensuring staging completion with 100% QC compliance

• Managing staging room materials (test cards, test “cash”, test checks, check stock, and software sticks), which includes maintaining minimum in stock levels and auditing regularly

• Collaborating with internal teams and external vendors to achieve project goals in targeted timelines, while focusing on continuous improvement

• Maintaining logs/tracking for all OBFs (out of box failures), QA/QC catches, staging issues, damages/defects, etc. as well as staging milestones to feed dashboards

• Managing staging as a process and implementing improvements as needed to keep up with emerging issues and stay ahead of potential issues to prevent negative bring live impact

• Overseeing and guiding remediation efforts by OEM techs to remediate OBFs (out of box failures), software loading issues, defects, etc. in a timely manner to prevent negative impacts to ship date or bring live/install date; Communicating regularly with OEM vendors to ensure full and timely remediation of OBFs (out of box failures)

• Provide occasional backup coverage to assist warehouse team members with moving inventory and loading/unloading trucks

• Measuring staging room related metrics to report to leadership

1564 E. Parham Rd., Henrico, VA 23228 -This role is an essential position and requires on site attendance

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years of experience in process management

• At least 1 years of experience with GSuite products

Preferred Qualifications:

• Bachelor’s Degree or military experience

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

• At least 3 years of experience in process management

• At least 2 years of experience in ATM

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.