GE HealthCare Field service Engineer- Toscana 

Italy, Lombardy, Milan 

235209806

Key Responsibilities/essential functions include:

• Total system-level troubleshooting, installation, maintenance, and service repair needs on designated equipment.
• Interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to customers. Maintain communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintain tools and test equipment properly and ensure they are calibrated.
• Can identify Sales opportunities and communicate to account team in his/her geographic area
• Work as a member of the local team to provide efficient and cost-effective service to the assigned area
• Responsibly completes all administration tasks on time.
• Ensures timely completion of assigned FMIs and PMs
• Assist less experienced Junior Field Services Engineers on advanced and complex troubleshooting and technical fixes
• Cooperate with the internal stakeholders and interlocutors
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement

Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report immediately customer quality or compliance concerns to the Quality Organization.

Required Qualifications:

• Degree in Biomedical Engineering, Electronic Engineering, IT Engineering or similar field, or High specialization technical Diploma and a relevant experience on the field and with the customers
• Proven experience in troubleshooting, diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
• Comprehensive knowledge of a specific modality or multi-modalities, extensive knowledge and experience of [add name of specific modalities needed] machineries in particular
• Excellent analytical and communication skills with the ability to communicate complex technical issues clearly
• Expert in interacting with the Customer, drive positive relationships, ensure satisfaction
• Based in Toscana or able to relocate
• Fluent in Italian and English

Preferred Qualifications:

• Ability to show self-initiative & motivation and to work independently with minimum direction
• Experience interfacing with both internal team members and external customers as part of a solution-based service process
• Change agent and process oriented
• IT & connectivity skills

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.