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Melio Customer Experience Associate 
United States, Colorado, Denver 
235033450

12.03.2025

Qualifications:

  • 2+ years of relevant customer service experience specifically supporting customers through Phone and Live Chat.
  • Expertise in clear, confident communication, crucial in handling the high-stakes financial transactions that are vital to small business owners.
  • Skilled in juggling multiple chat interactions simultaneously while maintaining a calm and empathetic demeanor.
  • Passionate about acquiring knowledge, adept at complex problem-solving, and motivated to excel in achieving key metrics.
  • Driven by a passion for going above and beyond for customers with a strong focus on customer obsession and centricity
  • Comfortable in a fast-paced startup environment, while being able to stay patient while managing a variety of situations
  • Prior experience utilizing Zendesk is a plus
  • Bonus points for experience working with small businesses in a customer experience or customer support capacity/a tech startup or a similar environment

A day in the life and how you’ll make an impact:

  • Provide outstanding support experiences to customers through live conversations via Phone, Email and live chat
  • Actively switching back and forth between channels if needed
  • Prioritizing customer needs above all, while resolving numerous issues efficiently.
  • Work collaboratively with internal teams to resolve tickets efficiently
  • Improve product needs by understanding trends in support related topics
  • Work cross-functionally throughout all departments to work through any customer product issues
  • Manage and document all worked performed within the customer support inquiry

About Melio USA:

  • Competitive compensation packages: We strive to make each and every employee feel valued and appreciated.
    • The annual base salary range for this position is $45,000 - $55,000
  • Medical, dental, vision: We offer highly competitive and selected plans with 100% coverage, FSA and HSA.
  • 401K matching and stock options: Feel the investment of working at a hyper-growth startup.
  • Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
  • Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it.
  • Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.
  • Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!
  • Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.