2+ years of relevant customer service experience specifically supporting customers through Phone and Live Chat.
Expertise in clear, confident communication, crucial in handling the high-stakes financial transactions that are vital to small business owners.
Skilled in juggling multiple chat interactions simultaneously while maintaining a calm and empathetic demeanor.
Passionate about acquiring knowledge, adept at complex problem-solving, and motivated to excel in achieving key metrics.
Driven by a passion for going above and beyond for customers with a strong focus on customer obsession and centricity
Comfortable in a fast-paced startup environment, while being able to stay patient while managing a variety of situations
Prior experience utilizing Zendesk is a plus
Bonus points for experience working with small businesses in a customer experience or customer support capacity/a tech startup or a similar environment
A day in the life and how you’ll make an impact:
Provide outstanding support experiences to customers through live conversations via Phone, Email and live chat
Actively switching back and forth between channels if needed
Prioritizing customer needs above all, while resolving numerous issues efficiently.
Work collaboratively with internal teams to resolve tickets efficiently
Improve product needs by understanding trends in support related topics
Work cross-functionally throughout all departments to work through any customer product issues
Manage and document all worked performed within the customer support inquiry
About Melio USA:
Competitive compensation packages: We strive to make each and every employee feel valued and appreciated.
The annual base salary range for this position is $45,000 - $55,000
Medical, dental, vision: We offer highly competitive and selected plans with 100% coverage, FSA and HSA.
401K matching and stock options: Feel the investment of working at a hyper-growth startup.
Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it.
Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.
Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!
Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.