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TailorBrands Customer Experience Associate 
Israel, Tel Aviv District, Tel Aviv-Yafo 
881001494

14.07.2024

About the Role:

  • Full-time position
  • Speak with Tailor Brands customers on a daily basis, communicating via channels such as phone calls and support tickets (email)
  • Become an expert in Tailor Brands’ products and stay up-to-date on new features and improvements
  • Influence the way we provide training to improve CX product knowledge
  • Work to improve the quality of our service by identifying knowledge gaps and problematic flows
  • Act as the main point of contact between clients and the rest of the Tailor Brands team
  • Build and maintain strong customer relationships by providing exceptional customer service.
  • Empower customers to connect their goals and challenges with the solution in Tailor Brands
  • Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.

Qualifications and Skills:

  • English as a mother tongue – proficient in communicating both verbally and written
  • Understanding American culture, customer behavior, and expectations
  • Tech-savvy and fast adaptor who is eager to learn new technologies
  • Ability to multitask and function within a fast-paced working environment
  • Strong critical thinking skills, and confidence in taking responsibility and ownership
  • Self-motivated and goal-driven, with a passion for delivering exceptional products to customers.
  • A team player with a positive attitude, empathy, and high energy

Nice-to-haves:

  • Familiarity with Zendesk, Five9, and automated support/helpdesk systems
  • Customer Support Experience
  • Additional language proficiency (Spanish, Portuguese, German)

Nice-to-know:

  • We are located in Rothschild, Tel Aviv
  • Our hybrid model includes four days in the office and one day at home