Finding the best job has never been easier
Fortinet Technical Account Manager Netherlands, Utrecht, Utrecht 234848528
Share
Account Manager to build a long term trusted relationship by operating as primary technicalAs Technical Account Manager you will develop a deep understanding about the customer
environments healthy by identifying potential issues before they become problems and improvingoptimize their return of investment.
Key Responsibilities:
• Develop a deep understanding about the customer business/technical needs to provide
technical information, guidance and support
• Become a trusted advisor by proactively guide your customers with technical
recommendations and best practices
• Run advanced troubleshooting on the full range of Fortinet products, reproduce customer
environments on lab equipment, recommend potential new solutions
• Take initiatives and ownership of customer incidents to drive for timely resolutions
• Manage customer communications and expectations until the closure of each case
• Participate in customer conference calls or face to face customer meetings
• Produce service reports to summarize service activity and performance for key• Report Software/Hardware related issues to R&D department and assure follow-up
Skills and Attributes Requirements:
• Good understanding of data networking protocols, specifically TCP/IP, routing and• Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS,
DDos, VPN, Web application Firewall)
• Strong troubleshooting and problem solving skills
• Face to face and remote customer management experience
• Previous experience in a technical support position with telco or large enterprise space.
• Strong interpersonal and communication skills
• Previous experience on Fortinet products is an advantage
Educational and Experience Requirements:
• Minimum of 6 years of experience in a technical support/post-sales role
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an
equivalent experience
• Fortinet certification NSE4, NSE5, NSE7, NSE8 a distinct advantage OR FCP
These jobs might be a good fit
