Informatica Senior Software Engineer - IICS/PC 

Japan, Tokyo 

234716655

Your Role Responsibilities? Here's What You'll Do

• Resolve complex technical issues related to our software products via telephone and email/internet.
• Participate in problem escalation and call prevention projects to help customers and other technical support staff increase efficiency.
• Coordinate with Quality Assurance and Engineering teams to provide tracking and resolution of change requests.
• 2+ years of Database Administrative experience with Relational Database with DBs like Oracle or MS-SQL is preferable.
• Practical experience in databases like PostgreSQL, Snowflake, Azure, Databricks, and Streaming platforms like Kafka is desirable.
• Fundamental understanding of Cloud ecosystems like AWS, Azure, or GCP.
• Experience in multiple operating systems such as Windows, UNIX/Linux
• Data Replication, Data Warehousing fundamentals, and Knowledge of ETL and data management are desirable.
• Prior experience in Informatica PowerCenter Data replication or any ETL tool is desirable.

What We'd Like to See

• Work on issues requiring analytical, often requiring the application of defined procedures to determine appropriate action.
• Handle customer support cases daily, including verifying cases, isolating, and diagnosing the problem, and resolving the issues.
• Approach complex technical issues with varying perceptions and make use of opportunities to create productivity tools.
• Work and provide regular reports for management that measure the effectiveness of the technical support function.

Role Essentials

• BA/BS or equivalent educational background.
• Minimum 5+ years of relevant professional experience.

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit