Resolve complex technical issues related to our software products via telephone and email/internet.
Participate in problem escalation and call prevention projects to help customers and other technical support staff increase efficiency.
Coordinate with Quality Assurance and Engineering teams to provide tracking and resolution of change requests.
2+ years of Database Administrative experience with Relational Database with DBs like Oracle or MS-SQL is preferable.
Practical experience in databases like PostgreSQL, Snowflake, Azure, Databricks, and Streaming platforms like Kafka is desirable.
Fundamental understanding of Cloud ecosystems like AWS, Azure, or GCP.
Experience in multiple operating systems such as Windows, UNIX/Linux
Data Replication, Data Warehousing fundamentals, and Knowledge of ETL and data management are desirable.
Prior experience in Informatica PowerCenter Data replication or any ETL tool is desirable.
What We'd Like to See
Work on issues requiring analytical, often requiring the application of defined procedures to determine appropriate action.
Handle customer support cases daily, including verifying cases, isolating, and diagnosing the problem, and resolving the issues.
Approach complex technical issues with varying perceptions and make use of opportunities to create productivity tools.
Work and provide regular reports for management that measure the effectiveness of the technical support function.
Role Essentials
BA/BS or equivalent educational background.
Minimum 5+ years of relevant professional experience.
Perks & Benefits
Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
Flexible time-off policy and hybrid working practices
Tuition reimbursement program to support your personal growth
Equity opportunities and an employee stock purchase program (ESPP)
Comprehensive Mental Health and Employee Assistance Program (EAP) benefit