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Informatica Senior Software Engineer pc/iics 
India, Karnataka, Bengaluru 
930320181

30.06.2024

Your Role Responsibilities? Here's What You'll Do

  • Handle customer support cases daily, including verifying cases, isolating, and diagnosing the problem, and resolving the issue.
  • Review customer support cases that is stuck and providing a breakthrough.
  • Ensure that knowledge management and data capture processes are followed and encourage and help convert technical solutions are converted to Knowledge base articles.
  • Contact customers through a series of actions, either by phone, email or zoom meetings until they've solved a technical issue
  • Approach complex technical issues with varying perceptions and making use of opportunities to create productivity tools
  • Coordinate with Quality Assurance and Engineering teams to aid in reporting, and resolving product defects.
  • Understanding of relational databases like Oracle, Sql server, MySQL
  • Experience with Web Services, WSDL, SOAP, XML, XML Schemas, REST, cloud ecosystems like AWS, Azure or GCP and operating systems such as Windows, UNIX/Linux.

What We'd Like to See

  • As an important part of the Global Customer Support team, you will provide technical support for Informatica Cloud products, Cloud Data Integration and Cloud Application Integration.
  • You will work with the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall support to our customers.

Role Essentials

  • BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
  • Minimum 5+ years of relevant professional experience

Perks & Benefits

  • Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
  • Flexible time-off policy and hybrid working practices
  • Tuition reimbursement program to support your personal growth
  • Equity opportunities and an employee stock purchase program (ESPP)
  • Comprehensive Mental Health and Employee Assistance Program (EAP) benefit