Software Engineer Your Role Responsibilities? Here's What You'll Do
As an integral part of the Global Customer Support team, you will provide technical support for Informatica products
The Senior Software Engineer will ensure our customers' success and satisfaction with our products and contributing to their long-term loyalty
You will work with the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall service to our customers
Troubleshoot areas of poor performance and identify solutions to resolve issues both in the immediate future and for the longer term.
Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles
Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles
What We'd Like to See
Constructively work together as a team, sharing ideas and resources.
A high degree of Experience weighing specific technical tradeoffs to maximise impact for effort
Strive for excellence and prodigious technical ability.
You possess Experience communicating updates and resolutions to customers and other partners – responsiveness, sensitivity,
Role Essentials
Experience in multiple operating systems such as Windows, UNIX/Linux
Understanding of relational databases like Oracle, Sqlserver, MySQL
Experience with Web Services, WSDL, SOAP, XML, XML Schemas, REST
Minimum 2+ years of relevant professional experience
Perks & Benefits
Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
Flexible time-off policy and hybrid working practices
Tuition reimbursement program to support your and personal growth
Equity opportunities and an employee stock purchase program (ESPP)
Comprehensive Mental Health and Employee Assistance Program (EAP) benefit