Informatica Senior Software Engineer IICS - years 

Japan, Tokyo 

421647374

Your Role Responsibilities? Here's What You'll Do

• Handle customer support cases daily, including verifying cases, isolating, and diagnosing the problem, and resolving the issue.
• Review customer support cases that is stuck and providing a breakthrough.
• Ensure that knowledge management and data capture processes are followed and encourage and help convert technical solutions are converted to Knowledge base articles.
• Contact customers through a series of actions, either by phone, email or zoom meetings until they've solved a technical issue
• Approach complex technical issues with varying perceptions and making use of opportunities to create productivity tools
• Coordinate with Quality Assurance and Engineering teams to aid in reporting, and resolving product defects.
• Understanding of relational databases like Oracle, Sql server, MySQL
• Experience with Web Services, WSDL, SOAP, XML, XML Schemas, REST, cloud ecosystems like AWS, Azure or GCP and operating systems such as Windows, UNIX/Linux.

What We'd Like to See

• As an important part of the Global Customer Support team, you will provide technical support for Informatica Cloud products, Cloud Data Integration and Cloud Application Integration.
• You will work with the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall support to our customers.

Role Essentials

• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 5+ years of relevant professional experience

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit