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EY Assistant Director- Service Excellence 
India, Karnataka, Bengaluru 
234120597

22.09.2024



Accountabilities

  • Lead & mentor continuous improvement projects (GDS & global) as per Lean Six Sigma methodology
  • Monitor & communicate the efficiency savings accrued from continuous improvement initiatives
  • Conduct process improvement workshops with Service Delivery to identify & scope improvement initiatives
  • Conduct trainings/awareness sessions on quality tools (Lean Six Sigma) as and when required
  • Engage with Transitions team on identifying & scoping of process solutions
  • Co-partner on driving Quality Culture building initiatives like Quality contests/Quality week etc.
  • Co-partner on execution of global projects specific to SE function. Manage business stakeholders across different levels and build strong relationship
  • Manage multiple projects and initiatives independenty
  • As a team member, assists in providing smooth delivery of internal project/program outcomes/weekly/monthly updates in excel/ppt.
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
  • Track project performance, specifically to analyze the successful completion of short and long-term goals
  • Creates value to clients independently – Expertise in building visualization on Power BI dashboards for internal teams to provide them various cuts.
  • Working experience on DAX functions in Power BI
  • Automation using expertise in VBA Macros
  • Automation using MS - Power Platforms
  • Deploys consulting best practice, knowledge and techniques when undertaking work
  • Performs rapid assessment of current landscape for clients and is able to provide data insights and reporting/MIS around hypothesis and solutions

Required experience:

  • Experience (overall work experience of over 9 years). Experienced professional in executing process improvement initiatives and mentoring of projects
  • Experienced professional with work experience in transformations/re-engineering.
  • Well-versed in knowledge of Lean Six Sigma quality tools & transition methodology
  • Technical skills requirements - Proficient in MS Word & MS Power platform
  • Additional skills requirements- Any project management certifications like PMP etc.
  • Excellent stakeholder management skills
  • Excellent communication & presentation skills
  • Ability to work with minimal supervision
  • Evidence of influencing and change management skills
  • Working experience in MIS, data crunching/data analysis, reporting and Microsoft Powerpoint.
  • Working experience on Power BI and VBA projects.
  • Excel: Good knowledge of Lookup, Logical, Text and Date/Time functions, Pivot table etc.
  • Power BI -Good knowledge of various charts, filters, slicers, DAX functions, restrict access

Competencies/ skills

  • Excellent written and verbal communication skills
  • Strong in data analysis and visualization and getting concurrence from stakeholders on actions (for assigned processes)
  • strong orientation to statistical analysis, good team player, willingness to work in strict timelines and drive to learn and acquire new skills.
  • Work with the service delivery teams to drive process operational excellence goals on Quality, delivery and productivity
  • Six Sigma GB/BB
  • Experience in data mining and exploratory data analysis

Other skills (Good to have)

  • Exposure on Robotics Process Automation and any other transformation tools will be an added advantage.
  • Understanding of Alteryx and Python/Machine learning
  • Experience in GUI creation for automation using ML and NLP techniques resulting annual hours savings across teams.
  • Self-starter who can work independently, proactive, displays initiative and is a problem solver
  • Skills on Sharepoint/Microsoft Flows
  • Good Facilitator scheduling sessions and meetings
  • Exposure in driving Quality Culture with in the organization

Education:

  • B.Tech/Bcom/Mcom/ MBA/ICWA



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