EY Assistant Manager - Service Excellence 

Sri Lanka, Western Province, Colombo 

193243938

Job Title - Assistant Manager
Department - Service Excellence
Reporting to - Assistant Director

Accountabilities

• Creates value to clients independently- brings excellent process improvement, project and change management skills and past client experiences
• Deploys consulting best practice, knowledge and techniques when undertaking work
• Performs rapid assessment of current landscape for clients and is able to provide insights around hypothesis and solutions
• Manage business stakeholders across different levels and build strong relationship
• Program manage multiple projects and initiatives independenty
• As a team member, assists in providing smooth delivery of internal project/program outcomes

Required experience:

• Minimum 10 Years of total experience with strong expertise in project management and change management
• Should have an experience of managing or supporting workstreams / project initiatives in large scale transformation projects.
• Exposure in driving Quality Culture within the organization (Lean Six Sigma), being able to mentor people on driving break through improvements
• Preferred experience of working with major global corporations on client facing projects (Ideally currently working in either: Big 4, global management consultancy firm or blue chip organizations like Accenture, IBM - with an appropriate management consulting background )

Competencies/ skills

• Knowledge of Business Process Re-Engineering, Six sigma concepts of DMAIC, Project Management (and all tools included therein) and Agile
• Mentoring & experience in creating, reviewing & closure of projects
• Excellent Training skills in conducting Agile & Six Sigma awareness training programs
• Excellent communication & interpersonal skills to be able to Influence delivery teams in driving consultative engagements
• Assertive, strong orientation to statistical analysis, good team player & willingness to lead teams not reporting into them
• Strong in data analyzis and visualidation and getting concurrence from stakeholders on actions (for assigned processes)
• Work with the service delivery teams to drive process operational excellence goals on Quality, delivery and productivity
• Should have taken part in Continuous improvement initiatives (KAIZEN) and other Quality related initiatives to spread the quality awareness
• Be able to conceptualize and develop quality related training modules

Good to have

• Exposure on Automation tools
• Self-starter who can work independently, displays initiative and is a problem solver
• Good Facilitator scheduling sessions and meetings
• Knowledge or Usage of Minitab/Microsoft Powerpoint, Excel, Power BI, Sharepoint, Powerapps and Word

Education

• Any graduation prefereaby Bsc/BA or MBA

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.