Expoint - all jobs in one place

מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר

Limitless High-tech career opportunities - Expoint

EY Assistant Manager - Service Excellence 
Sri Lanka, Western Province, Colombo 
193243938

07.07.2024


Job Title - Assistant Manager
Department - Service Excellence
Reporting to - Assistant Director


Accountabilities

  • Creates value to clients independently- brings excellent process improvement, project and change management skills and past client experiences
  • Deploys consulting best practice, knowledge and techniques when undertaking work
  • Performs rapid assessment of current landscape for clients and is able to provide insights around hypothesis and solutions
  • Manage business stakeholders across different levels and build strong relationship
  • Program manage multiple projects and initiatives independenty
  • As a team member, assists in providing smooth delivery of internal project/program outcomes

Required experience:

  • Minimum 10 Years of total experience with strong expertise in project management and change management
  • Should have an experience of managing or supporting workstreams / project initiatives in large scale transformation projects.
  • Exposure in driving Quality Culture within the organization (Lean Six Sigma), being able to mentor people on driving break through improvements
  • Preferred experience of working with major global corporations on client facing projects (Ideally currently working in either: Big 4, global management consultancy firm or blue chip organizations like Accenture, IBM - with an appropriate management consulting background )

Competencies/ skills

  • Knowledge of Business Process Re-Engineering, Six sigma concepts of DMAIC, Project Management (and all tools included therein) and Agile
  • Mentoring & experience in creating, reviewing & closure of projects
  • Excellent Training skills in conducting Agile & Six Sigma awareness training programs
  • Excellent communication & interpersonal skills to be able to Influence delivery teams in driving consultative engagements
  • Assertive, strong orientation to statistical analysis, good team player & willingness to lead teams not reporting into them
  • Strong in data analyzis and visualidation and getting concurrence from stakeholders on actions (for assigned processes)
  • Work with the service delivery teams to drive process operational excellence goals on Quality, delivery and productivity
  • Should have taken part in Continuous improvement initiatives (KAIZEN) and other Quality related initiatives to spread the quality awareness
  • Be able to conceptualize and develop quality related training modules

Good to have

  • Exposure on Automation tools
  • Self-starter who can work independently, displays initiative and is a problem solver
  • Good Facilitator scheduling sessions and meetings
  • Knowledge or Usage of Minitab/Microsoft Powerpoint, Excel, Power BI, Sharepoint, Powerapps and Word

Education

  • Any graduation prefereaby Bsc/BA or MBA


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.