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The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.Responsibilities:
Qualifications:
Education:
Key Responsibilities
As an Application Support Engineer within the Institutional Clients Group (ICG) business, you will be part of a growing team in Costa Rica responsible for:
day-to-day availability of the applications (and ensuring any impacts are taken care of and accurately communicated to business users and technology senior leaders);
actively proposing, implementing and chasing actions that increase application stability/reliability and that enhance our team’s operational efficiency, especially via task automation.
Essential Skills
Working experience of 2+ years on an Application Support Jr Engineer role or an experience of 5+ years on a Tech related role
Working knowledge of English, both oral and written is required
Working experience on supporting applications running in Unix/Linux, Windows, and Cloud environments.
Working experience on supporting/configuring SQL databases, WebSphere, Oracle, IIS from an application perspective.
Experience in Incident, Problem, Change and Release management processes
Working knowledge on integration technologies like MQ series, ConnectDirect and NDM, or on scheduling tools like Autosys and Tivoli (TWS) is a plus
Working experience on DevOps tools (Ansible, Bitbucket, Jenkins, etc.), as well as on programming/scripting for automation purposes is a plus.
Time Type:
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