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Apple Software Application Support Engineer 
India, Telangana, Hyderabad 
233174320

25.07.2024
Minimum Qualifications
  • 2-6 years of software engineering experience in a large-scale environment, of which at least 2 years focused on Application Support Engineering.
  • Skills and experience in monitoring, alerting, fault analysis, and automation.
  • Excellent follow through, organizational ability, and flexibility in a dynamic, demanding environment.
  • Analytical thinker who thrives on data collection, analysis, and strategic decision-making based on quantitative results.
  • Strong troubleshooting, problem-solving and critical thinking skills to solve complex problems with innovative solutions. Experience in RCA of technical issues.
  • Strong teammate who furthers collaboration; Excellent interpersonal skills
  • Strong communication skills and ability to drive triage of critical issues with multiple technical and business teams.
  • Coding knowledge in Java, Scala and frameworks related to Java
  • Good knowledge of RDBMS, PL/SQL and noSql
  • Good knowledge of Unix Shell Scripting
  • Working experience on cloud infra, like AWS
  • Experience with one or more - Splunk, monitoring tools, APM & observability
Preferred Qualifications
  • Bachelors degree or higher in Computer Science or related field
  • Support experience with eCommerce platform is a plus
  • Exposure to Incident and Problem Management processes is a plus.