EY ServiceNow Architect - Senior Manager 

New Zealand, Wellington, Wellington 

232891003

Ko te rourou kei ō ringa I The choice is yours

We are currently seeking a ServiceNow Solution Architect. You will be responsible for overseeing the design, development, and implementation of ServiceNow solutions, effectively mapping business needs to technical requirements, and ensuring the scalability and performance of our ServiceNow environment. This position requires a high level of technical expertise, strategic thinking, and the ability to lead conversations and projects.

Responsibilities:

• Lead solution design of ServiceNow implementations, demonstrating understanding of the client organisation, enterprise architecture and desired outcomes.
• Work closely with clients and colleagues to define, design, and implement ServiceNow solutions and ensuring they address business requirements and align with future state.
• Create system design and detailed technical documentation.
• Provide technical expertise and leadership in ServiceNow platform architecture, guiding both internal teams and clients.
• Configure and enhance ServiceNow platform using scripts and platform capabilities
• Conduct deep-dive technical troubleshooting and issue resolution.
• Lead and participate in system and integration testing, ensuring best practices are followed.
• Educate and coach colleagues and users on ServiceNow functionalities and best practices.
• Ensure that all implementation work is carried out in accordance with the company policies and industry best practices.
• Effective upwards management to program lead and executives.
• Contribute to business development activities including written proposals, presales activities, functional demonstrations and presentations.

This role is based in our Te Whanganui-a-Tara (Wellington)

He Rourou Pūmanawa I What we look for

Here’s our ‘wish list’ but don’t worry if you don’t tick all the boxes. We’re interested in your strengths, what you want to learn, and how far you want to go.

• Extensive industry experience, experience in technical leadership - leading larger teams,
• Demonstrated ability to map solutions to address client business issues and problems
• Significant experience in ServiceNow development and implementation.
• Experience in IT soltuion architecture and understanding of enterprise architecture.
• Strong proficiency with JavaScript, AngularJS, and other ServiceNow supported technologies.
• Strong understanding of ITIL processes.
• Exceptional problem-solving capability and ability to think strategically.
• Excellent interpersonal and communication skills.
• ServiceNow certifications in System Administrator, Application Developer, Implementation Specialist, or CTA are highly desirable.
• Experience in strategy, business development, finance and budgeting desirable
• Experience with ServiceNow Protected Platform desirable

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences

• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.

• A comprehensive benefits package : From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally

• Salary: We offer a competitive salary which is open to negotiation pending on skills and experience.

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.