Salesforce Client Partner Professional Services - Banking 

United States, Nevada, Las Vegas 

231067831

Job Category

Job Details

Your Impact

• Actively participate in the pursuit process of our large scale deals, working cross-functionally within Salesforce to ensure we are selling what we can deliver as aligned with the customer’s objectives; work with teams to deliver the pitch, define scope/team and supply to pricing and contractual arrangements.

• Work hand in hand with internal teams (Sales, Success, TMP and Support) to develop and lead strategy and drive customer adoption initiatives. Maintain through the life of the relationship.

• Responsible for communications with the client and within Salesforce up to the CxO level regarding expectations, performance, governance and issueescalation/resolutionduring the course of delivery to ensure success.

• Accountable for supervising end-to-end service delivery and ensuring all contractual commitments are met. Works with the customer to amend and approve changes as necessary.

• Drive entrepreneurial changes needed to achieve the customers' objectives, advised by deep industry and product expertise.

• Optimally leads and encourages the Salesforce Professional Services team members engaged in the services delivery. Mentor and develop the team.

• Anticipates, mitigates, and leads risk to Salesforce and the customer.

• Participates in the continued development of internal processes, artifacts and methodologies to support service delivery to our most strategic customers.

Minimum Requirements

• 10+ years experience leading enterprise-level technology transformation programs at Fortune 500 companies

• 15+ years of relevant consulting experience in professional services, including business development, management of client relationships and delivery oversight

• Experience with Salesforce products/platform

• Experience working with customers to understand and solve their most pressing business challenges

• Knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness.

• Knowledge of technical competence to work with technical teams to develop comprehensive operational plans and address technical issues

• Significant experience leading C-suite relationships at customers

• Experience working on pursuit teams and participating in the proposal development process

• Travel up to 50%

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

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does not accept unsolicited headhunter and agency resumes.