Citi Group KYC Analyst Language Proficiency-Checker-C10 

Malaysia, Penang, George Town 

230962741

The SMB KYC Ops is an AML/KYC support and control function within the ISG O&T group responsible for the due diligence and approval of the KYC Record and associated documentation in partnership with Relationship Management and Compliance.

Job Background/context:

The KYC Checker will be responsible for checking the KYC records submitted by KYC maker for accuracy and adherence to Global KYC policy and local requirements.

Key Responsibilities

Organizational

• Support Operations Head, Team Lead, and case managers in the completion of KYC records.
• Support Ops Manager in the performance appraisals process for junior staff and assess their developmental needs
• Develop coverage/succession plan for out of office/ holidays and vacation scenarios
• Provide continuous support for SMB KYC Ops colleagues, RMs, Sales Assistants in KYC related questions

Operational

• Responsible for the execution/completion of KYC Records assigned to the pod and quality control of the completed KYC Records
• Responsible for checking all assigned KYC records within defined SLA, and capturing rejection reasons appropriately in the workflow tool
• Meet Case Managers on daily basis to discuss WIP KYC records and provide constructive feedback to improve the overall quality of the KYC records
• Acts as expediter for chasing up 1st level escalations within the BSU organization
• Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary
• Act as the country coordinator (or participate actively when the CM is the country coordinator – a) coordinate periodic country calls; b) liaise with compliance; c) be the primary contact for country management for KYC related matters
• Monitor workflow database daily and ensure that various KYC activities are getting competed in-time and as expected
• Resolve any issues in performance or in quality of KYC records and escalate to Team Lead / Operations Head wherever necessary
• Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure KYC record progress and approved on time
• Conduct calibration sessions to standardize knowledge across SCMs
• Review/implement feedback from Compliance and Quality team (as applicable) to ensure continuous improvements
• Review the Post execution quality review findings on time and ensure to maintain 90% post execution quality review (PEQR) each month
• Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the current status at all times
• As a coordinator, liaise with Local Compliance to identify new local requirements or changes in local requirements
• Monitor and track KYC documentation completion to ensure minimal past dues
• Monitor metrics and provide information to respective business regarding coming due, past due, expired cases.
• Monitor the pipeline of work daily (e.g. coming due) and ensure actioned as per agreed timelines
• Provide support and cover to the SCMs within BSU on generic activities such as Checker Hub

Communication / Reporting

• Manage upward communication – Huddle updates, escalations, issues/ concerns etc.
• Track and report time log (CMs and Case Researcher) daily
• Monitor operational metrics required for management level reporting
• Accurate time tracking in the PTS system

Knowledge/Experience:

• 4-5 years of work experience with basic understanding of relevant banking practices, corporate policies, and compliance requirements.
• Good command of reading and writing English.
• Good PC skills with ability to pick up new software systems.
• Co-operative, proactive with high sense of responsibility & teamwork
• Ability to work under pressure and in a volatile environment
• Attention to details with high accuracy in work; Strive for process improvement.
• Display the ability to prioritize effectively to meet routine processing deadlines
• Flexible enough to work as per Business timings.
• ACAMS certified (an advantage)
• Language proficiency in either Spanish, Dutch, French, German, Portuguese or Greek

Qualifications:

• University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law.

Skills:

• Proven ability to work independently and be self-starter
• Exceptional organization and process management ability
• Intermediate technical skills including intermediate working knowledge of Microsoft Office (Excel, Word, PowerPoint, etc.)
• Demonstrated ability to prioritize, multi-task and work within tight and changeable timeframe while still maintaining high level of accuracy
• Strong analytical skills and time management skills, excellent attention to details
• Excellent written and verbal communication skills and aptitude in communicating with senior management
• Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications
• Demonstrated effectiveness process management – in particular target setting, prioritization and operational effectiveness
• Ability to work well under pressure and tight time frames
• MIS and metrics and efficiency analysis skills – ability to benchmark and track performance improvement
• Pro-active, flexible, have good organizational skills and must be team player.
• Ability to work in a dynamic environment

Time Type:

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