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Flex Helpdesk Administrator Hungary, Zalaegerszeg 23088006
29.06.2025
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Job Summary
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What a typical day looks like:
- Provide user support in case of IT issues and requests within the SLAs determined in the Service-now system
- Co-ordinating the work related to incidents and requests reported on helpdesk including the forwarding of tasks to the responsible teams, if the issue is not related to Helpdesk
- Monitoring and handling the requests and issues in the Helpdesk (Service-now) system
- Handling the issues and requests incoming via phone, email and via the ticketing system
- Creating user manuals for IT related solutions
- Software installation and configuration
- Collaborate with other departments of Flex
The experience we’re looking to add to our team:
- An IT related education and/or relevant professional experience in a similar role
- Intermediate level of English and Hungarian - spoken and written are required in this role
- Knowledge of Microsoft Office and Windows is a must
- Understanding of the business processes in a multinational organization
- Excellent communication skills
- Experience in Active Directory administration is a plus
- Must be available to work in rotating shifts (6am-2pm; 8am-5pm; 2pm-10pm)
What you’ll receive for the great work you provide:
- Fringe benefits: bonus, Cafeteria
- Stable, dynamically developing multinational corporate background
- Unique, forward-looking manufacturing technologies, professional work environment
- Opportunity for continuous professional development provided by various and challenging tasks
Required Skills:
Optional Skills:
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