Akamai Associate Cloud Support Engineer 

Brazil, Rio Grande do Sul, Santa Maria 

230703795

Partner with the best

In this role, you'll partner with our customers as an extension of their IT, engineering and DevOps. You'll be their primary point of contact to solve a range of technical issues as they arise.

As a Cloud Support Engineer Associate, you will be responsible for:

• Ensuring that our customers remain happy with our products and services.
• Working with customers to own and solve their technical problems.
• Acting as the main contact to proactively analyze and solve technical issues.
• Collaborating and working closely with internal cross-functional teams to drive problems to resolution.

Do what you love

To be successful in this role you will:

• Have a Bachelor's Degree in Computer Science/Engineering or a High School Diploma in
  a related subject.
• Have a high-level understanding of cloud
  provider ecosystems such as AWS, Azure, etc
• Have an understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS and
  layer 7 technologies.
• Have a natural ability to engage, influence, and build trusted relationships with customers in difficult environments.
• Have excellent communication and presentation skills.
• Have a passion for customer support and a high sense of ownership of customer
  issues.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.