EY Program Analyst 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

228442884

Your key responsibilities

• Manage individual projects related to service management and/or program improvements, implementing leading methodologies where applicable
• Support the service or product framework within the organization by increasing awareness and ensuring they are included in roadmaps
• Support and lead service maturity assessments to ensure ownership for improvements are defined and managed
• Monitor and report on Service Portfolio updates and changes.
• Contribute to the capture and review of Key Performance Indicators for InfoSec services, including customer satisfaction and engagement
• Develop and manage service scorecards to validate business objectives and perform trend analysis to drive service improvements.
• Assist InfoSec organization to adopt and support emerging customer service driven needs.
• Assist with applying industry leading practices in a complex environment.

Skills and attributes for success

• Good interpersonal, communication, consultative, collaboration, and relationship leadership skills.
• Ability to prioritize and succeed on multiple assignments simultaneously, in a fast-paced environment.
• Ability to effectively work with customers and management personnel on all levels, business areas and across cultures.
• Fluent in spoken and written English.

To qualify for the role, you must have

• Associate’s or bachelor's degree in Computer Science, Information Systems or related field of study.
• 3+ years of practical experience in the field of IT, with 2 - 3 years of demonstrated ability in IT Service Management and Program Improvement.
• Familiarity with Information Security functions and domains.
• Solid understanding of ITIL processes, particularly Request Management, Service Portfolio Management and Service Catalog Management.
• Familiarity building out dashboards and/or metrics.

Ideally, you’ll also have

• ITIL Foundation certification or equivalent.
• Understanding of Lean IT and Six Sigma improvement methodologies.
• General knowledge of program and project management concepts and practices.
• Experience with MS Office tools, including Word, Excel, PowerPoint, SharePoint, PowerBI and Visio.
• Familiarity with ServiceNow.

What we look for

• The ability to receive general direction and self-manage work to achieve goals.
• Able to build strong relationships with people at all levels and across multiple geographies of the organization.
• Able to support inclusiveness and participation from all team members.

What we offer

As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We will provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.