Amazon Associate Community Manager - Seller Forums 

Spain, Catalonia, Barcelona 

227652996

JOB LOCATION - Barcelona
REQUIRED LANGUAGE: JapaneseKey job responsibilities
· Monitor forum answers and respond on behalf of Amazon (within SLA) to posts or comments that didn’t receive an accurate answer.
· Recognize risk and public nature of the social support contacts.
· Work diligently to restore a positive experience with each individual Seller.
· Actively track customer pain points to identify possible solutions.
· Creatively and proactively assist sellers through multiple contact channels within given guidelines – sometimes simultaneously.
· Stay current on new offerings and subject matter expertise within Seller topics.
· Audit the quality and accuracy of forum replies from community users and super users; taking action to provide correct guidance as needed.
· Identify and analyze issues, patterns and trends in seller requests; assisting leadership with surfacing these findings to the appropriate business teams.
· Escalate Systemic Issues and follow up according to the Forum Moderation Guidelines (i.e. Andon Cord, Trouble Ticket, Contact Us, ACES Issues Pipeline, etc.).· Regularly report on insights gained from community moderation.

Must be able to work and communicate in both Japanese and English (Proficient Level)Knowledge of Microsoft Office products and applications.Bachelor’s degree or two years equivalent work experience.Able to work independently, be self-motivated, and flexible in approaching responsibilities and change.Excellent organizational and time management skills.

Experienced in handling complicated escalations with executive visibility.Experience with pipeline management skills to include utilization of Salesforce or other CRM tools.Verbal and written fluency in additional languages.